At TR Creation, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from https://trcreation.com/ .
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you browse or place an order on our website, we may collect the following information:
- Personal details such as name, email address, phone number, and shipping address
- Payment-related information (processed securely via third-party payment gateways)
- Order details including purchased products, order history, and communication records
- Device and browsing information such as IP address, browser type, and pages visited
How We Use Your Information
We use your information to:
- Process and fulfill orders, including deliveries, exchanges, and refunds
- Communicate with you regarding order updates, replacements, or cancellations
- Provide customer support and respond to queries
- Improve our products, services, and user experience
- Prevent fraud and unauthorized transactions
Exchange & Refund Communication
In case of damaged or incorrect products, customers can request a replacement or refund by emailing us within 24 hours of receiving the package along with order details and product images.
All exchanged products must be unused and returned with original tags and packaging intact. Replacement products are dispatched within 7–10 working days at no additional cost.
Refunds are initiated once the returned product is received in untampered condition. Customers may opt for store credit or refunds via Paytm, Razorpay, or bank transfer.
Please note:
- Returns are not applicable on bulk or corporate orders
- Hygiene-related items and gift cards are non-refundable
- Combo packs must be returned in full
- Shipping charges are non-refundable
Cancellation Policy
Orders can be cancelled within 6 hours of placing the order by emailing us with the order number.
If an order has already been dispatched, customers may refuse delivery and inform us via email. In such cases, shipping or cancellation charges may apply.
Payment Information
We accept all major debit and credit cards. Payments are securely processed through trusted third-party gateways. TR Creation does not store your card or banking details.
Data Sharing & Security
We do not sell or rent your personal information to third parties. Data is shared only with trusted partners (payment processors, logistics providers) strictly for order fulfillment and service delivery.
We implement appropriate security measures to protect your data from unauthorized access or misuse.
Fraud Awareness
Please beware of fraudulent calls or messages. We never ask for OTPs, bank details, or offer lucky draw prizes. If you receive such communication, report it to local authorities immediately.
Product Disclaimer
Product images displayed on the website are for representation purposes and may slightly differ in color or shade. Any damage occurring after product use is the customer’s responsibility.
Contact Us
For queries related to orders, refunds, privacy, or product details, feel free to contact us:
Email: Contact@trcreation.com
We are happy to share real-time product photos or videos via WhatsApp or email upon request.